24/7 support of live interpreters
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As a customer

Capio Live Interpreters designed the Capio-app to install and use on your iPhone or iPad.
As long as you’re in 3G, 4G or WiFi enviroments it provides 24/7 language support in audio as well as video in just a few steps.
The selected interpreter of flesh and blood will use local aspects such as culture and traditions of your counterparts to help you getting your message through and proactively helps you to achieve your goals.

To create an account:
Register as a customer and create an account by clicking the ‘Register’ button on the opening screen of the Capio-app and filling in the information fields. Press ‘next’ after entering information in each field. After the last field you are automatically registered and the Capio-app opens.
Before professional interpreters can support you, Capio checks your financial payment information and asks you for a one-off payment of 1 euro. After the first support by an interpreter, Capio settles this euro.

How to do payments:
After the Capio-app opened, you can choose the desired language combination. As soon as you want the support of the interpreter of your choice, you will receive the message ‘Authentication payment’. Click on this button and the invoice appears. Click on ‘invoice details’ and then ‘Go to checkout’. You then reach the secure payment environment and can choose the payment method. After finishing this 1 euro payment you are immediately notified if the payment has been successful. Immediately after that you can enable the interpreters for support. This entire process takes only a few minutes. You only have to go through this process once.
After your first registration, you can stay logged in for as long as you like and use interpreters at any time.
To do payments, log in with the same e-mail address and password as you use within the Capio-app. The messages about your invoice and payment take place by e-mail.

As a customer you can invite and add discussion participants (invitees) in your conversation with the interpreter. For more information go to ‘As a conversation invitee’.

You can download the complete manual and disclaimer on this website.

Notes:

  • Customers use the Capio-app to select interpreters for support.
  • You can use your account on multiple devices at the same time. For example, your family members can also select interpreters for support and you can use the Capio-app on both your phone and iPad as well.

Some example screenshots of the Capio-app:

APP - choose languages

APP – choose languages

APP - selection criteria

APP – selection criteria

APP - selected interpreters

APP – selected interpreters

APP - chosen interpreter

APP – chosen interpreter

APP - make appointment

APP – make appointment

APP - appointment list

APP – appointment list